Rise of the new consumer
The market meltdown is changing consumer behavior. And it will produce a new consumer.
Retailers tell me consumers are still buying, they're just not spending as much. Instead of a $20 bunch of flowers, it's now $10. People have been learning to live on less, and that will have massive implications for society.
Towards the end of last year, we were getting reports that consumers have become more cautious. "Consumers are going out and eating out less, buying at the time of the month they are paid, just browsing, and asking for price first or whether there are deals or coupons to be had. The frugality also is reflected in their asking whether a pair of shoes can be repaired, how long they last for kids, and whether a down jacket can be machine-washed."
The downturn has taken the simplicity movement and made it go mainstream, reports Marketing Daily. More people are streamlining possessions, they are shopping locally and they are selling their stuff on eBay and Craiglist. They are also buying private label brands, dining out less and scaling back on vacations.
A piece I have written here identifies seven new consumer types. They are:
Justifiers; who like spending but who need an excuse.
Scrimpers; who are trading down and going for stuff that's cheaper, like home-brand labels.
Ostriches; who act as if there has been no change.
Crash dieters; who have cut all non-essentials.
Treaters; who buy themselves special gifts from time to time, especially as a reward for their frugality.
Abstainers; who put off buying big items until they feel they can afford it.
Cloth-cutters; who reduce their spending on some items so that when they see stuff that is important, buy more.
Vultures; who seem to thrive in an economic crash because there are so many bargains.
Still, there will be others who will spend their money in different ways, going for quality and cutting out the stuff that's less essential. They are the ones who have moved their money from shares to high interest savings accounts. Instead of overseas trips, they have been investing in their own homes. And they are making sure their personal trainers and yoga teachers are on 24 hour call.
I predict that we will see the emergence of a new conservative consumer. Frugality will be the new chic. Instead of going over the top with spending, they will earn points by spending more carefully. And instead of giving gifts, they'll donate the money to charity on your behalf.
As demographic guru, KPMG's Bernard Salt predicts, we will see the rise of a new "judicious" consumer. "Next decade's judicious consumer must see how the product or service they are buying fits within the bigger picture. Is it green and clean? Is it a morally responsible product? Does it contribute to obesity, to child labour or does it contribute to the electricity grid? The judicious consumer is highly judgmental and makes decisions for themselves (or aligns with a group that makes judgments for them….Viewed within this context the impact of the recession on consumer values is not a matter of finding the next big thing to direct colour and design. (Although I do suspect that Asian themes will be strong influences on mainstream consumer preferences.) It will be more about the philosophy of consumption or at least on the projection of an image of moral consumption."
By: leon Source
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